Maintenance Requests

Report a Repair or Maintenance Issue

At Ray White The Property Managers Mt Albert, we understand that a well-maintained rental property is essential for both tenants and landlords. If you’ve noticed something that requires repair or maintenance, please let us know as soon as possible so we can assess the issue and arrange the appropriate action.

Whether it’s a plumbing problem, an electrical fault, a damaged fixture, a heating issue, or general wear and tear, reporting maintenance early helps prevent further damage and allows us to coordinate repairs efficiently with the property owner and our trusted contractors.

Before You Lodge Your Maintenance Request

Providing detailed information helps our property management team respond more quickly and ensures the right tradesperson can attend if required.

When submitting your request, please include:

• A clear description of the maintenance issue
• When you first noticed the problem
• The room or area of the rental property affected
• Photos or short videos, where available
• Whether the issue is worsening or causing additional damage
• Your preferred contact details and availability for property access

Urgent Maintenance

Some maintenance issues require immediate attention. If there is a risk to personal safety, significant property damage, loss of essential services, or a security issue, please contact Ray White The Property Managers Mt Albert immediately using the emergency maintenance contact details provided at the beginning of your tenancy.

If the situation is life-threatening or presents an immediate danger to health or safety, contact emergency services by calling 111 before notifying our team.

Non-Urgent Repairs

For routine repairs and general maintenance, please complete the form below. Once your request has been received, our property management team will review the information and contact you if further details are required before arranging the necessary work.

Please do not organise contractors or carry out repairs yourself unless you have received prior authorisation from Ray White The Property Managers Mt Albert, as landlord approval may be required before maintenance can proceed.

Submit Your Maintenance Request

Complete the maintenance request form below with as much information as possible, and our team will respond as soon as practicable. We’re committed to helping keep your rental property safe, comfortable, and well maintained throughout your tenancy.